Duplicate Order Notification Emails

  • Resolved lankyman

    (@lankyman)


    4 years ago

    My customers are receiving duplicate emails when they make an order and pay with stripe (making them think they have been charged twice).

    I can see that there are duplicate order notes being generated for pending and charge complete.

    Here is the latest one. 

    Stripe charge complete (Charge ID: ch_3KuA0kCopefjs6wl1nLrUQtT)

30 April 2022 at 6:45 am Delete note

Stripe charge complete (Charge ID: ch_3KuA0kCopefjs6wl1nLrUQtT)

30 April 2022 at 6:45 am Delete note

Order status changed from Pending payment to Processing.

30 April 2022 at 6:45 am Delete note

Order status changed from Pending payment to Processing.

30 April 2022 at 6:45 am Delete note

Stripe payment intent created (Payment Intent ID: pi_3KuA0kCopefjs6wl1GMzBhOd)

30 April 2022 at 6:45 am Delete note
Viewing 16 replies (of 16 total)
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  • Igor H

    (@ihereira)

    3 years, 11 months ago

    Hi,

    I create a new threat on topic

    Sure. We’ll continue checking your case in the new topic created.

    Thanks.

Viewing 16 replies (of 16 total)
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