Duplicate emails

  • Resolved jeff2020

    (@jeff2020)


    6 years, 1 month ago

    Our site is sending duplicate emails to our audience using the Post Notification Campaign.

Viewing 4 replies - 1 through 4 (of 4 total)
  • vaksupport

    (@vaksupport)

    6 years, 1 month ago

    Hello Jeff,

    Thank you for contacting us!

    Can you please check if there are multiple post notifications with the same settings under Campaigns > Post Notifications? Could you share screenshots of Post Notifications screen and Reports?

    Thread Starter jeff2020

    (@jeff2020)

    6 years, 1 month ago

    ## Campaigns > Post Notifications
    – there are no duplicate campaigns

    ## Reports
    – shows no duplicates

    ## Screenshots
    – The screenshots have sensitive data, do you have a direct contact I can send to?

    vaksupport

    (@vaksupport)

    6 years, 1 month ago

    Hello Jeff,

    We’re sorry to hear that.

    Could you report the problem here? We will look into the issue directly and do the needful.

    vaksupport

    (@vaksupport)

    6 years ago

    Hello Jeff,

    We released Email Subscribers 4.4.7 with several new enhancements and bug fixes including the one related to Email Sending.

    Could you update the plugin and let us know if the issue persists? If the problem persists, please send us the screenshot of Email Sending (Email Subscribers > Settings > Email Sending) via our contact form.

Viewing 4 replies - 1 through 4 (of 4 total)

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