Duplicate emails
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Hello
There seems to be a bug after the last update, new order emails sent to customers or admins from stripe (does not happens when they pay with paypal) are being sent 2 or 3 times.
Any help with this?
Stripe version: Version 4.2.0
WooCommerce version 3.6.4It was working properly before last update, only happens with stripe gateway, not with paypal.
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Hi there,
Thanks for reaching out.
I’ve tested this on a default install (just WooCommerce, Storefront theme, and Stripe active), and I cannot reproduce this behavior. Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.
Thanks!
Hey @iraton
Can you provide any extra information about this? We’re tracking this here – https://github.com/woocommerce/woocommerce-gateway-stripe/issues/889
Thanks,
Hi There @laceyrod
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The core version is 3.6.0 woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 6,711 Oldest: 2019-05-14 02:13:09 -0400 Newest: 2019-06-13 13:58:29 -0400 Pending: 13 Oldest: 2019-06-13 13:58:30 -0400 Newest: 2019-06-18 02:19:28 -0400 Canceled: 0 Oldest: – Newest: – In-progress: 1 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Ok will go there
@iraton can you please test 4.2.1 and advise whether it fixes this problem?
Hi there,
This thread has been inactive for a bit now, so I’m going to mark it as
Resolved. Updating to 4.2.1, as seen in the changelog, should have resolved this problem: https://wordpress.org/plugins/woocommerce-gateway-stripe/#developersPlease feel free to open a new thread if you need further support.
The topic ‘Duplicate emails’ is closed to new replies.