• Resolved allarmsllc

    (@allarmsllc)


    I have started receiving duplicate backorder notice emails since July 11, 2025. It seems that v10.0.1 may have been installed on 7/9 or 7/10 and this is where the issue began.

    I receive two copies of each backorder notice for any product backordered.

    System report below:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 10.1.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.9.3
    Log Directory Writable: ✔
    WP Version: 6.8.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    Server Architecture: Linux 6.6.63-MCIclouder663-c9 x86_64
    PHP Version: 8.4.12
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.9.1
    OpenSSL/3.2.4

    SUHOSIN Installed: –
    MySQL Version: 8.0.43-34
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    acf-field: 25
    acf-field-group: 4
    attachment: 3501
    atum_purchase_order: 1128
    atum_supplier: 78
    custom_css: 1
    elementor_library: 1
    es_template: 2
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 26
    oembed_cache: 10
    op-set: 3
    page: 45
    post: 24
    product: 705
    product_variation: 2461
    revision: 511
    shipment: 1
    shop_coupon: 27
    shop_order: 5510
    shop_order_refund: 44
    sumo_payment_plans: 1
    um_directory: 1
    um_form: 3
    wcs_ruleset: 10
    wcsn_notification: 7
    wp_global_styles: 1
    wpcf7_contact_form: 3

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (51) ###

    User Switching in Admin Bar: by wpexpertsio – 1.4
    Advanced Custom Fields: by WP Engine – 6.5.1
    CAPTCHA 4WP (Premium): by Melapress – 7.6.0
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.5
    ATUM Export PRO: by Stock Management Labs™ – 1.6.8
    ATUM Multi-Inventory: by Stock Management Labs™ – 1.9.8
    ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.50
    Booster Plus for WooCommerce: by Pluggabl LLC – 7.3.0
    Conditional Fields for Contact Form 7: by Jules Colle – 2.6.3
    Code Snippets: by Code Snippets Pro – 3.7.0
    Admin Columns: by AdminColumns.com – 4.7.7
    Contact Form 7: by Takayuki Miyoshi – 6.1.1
    Flexible Shipping: by Octolize – 6.4.0
    Site Kit by Google: by Google – 1.161.0
    Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.23
    We’re Open!: by Noah Hearle
    Design Extreme – 2.3

    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
    Speed Optimizer: by SiteGround – 7.7.2
    Site Health Tool Manager: by William Earnhardt – 1.1
    SiteGround Migrator: by SiteGround – 2.0.9
    Social Media Auto Publish: by xyzscripts.com – 3.6.4
    Super Socializer: by Team Heateor – 7.14.4
    UpdraftPlus - Backup/Restore: by TeamUpdraft
    DavidAnderson – 2.25.7.26

    User Role Editor: by Vladimir Garagulya – 4.64.5
    User Switching: by John Blackbourn – 1.10.0
    Username Changer: by Widgit Team – 3.2.2
    Export and Import Users and Customers: by WebToffee – 2.6.6
    WC Serial Numbers Pro: by PluginEver – 1.4.3
    WC Serial Numbers: by PluginEver – 2.2.2
    Multi-Carrier Shippo Shipping Rates & Address Validation for WooCommerce: by OneTeamSoftware – 1.5.17
    WooCommerce Conditional Shipping Pro: by Lauri Karisola / WP Trio – 3.5.0
    Woo Donations: by Geek Code Lab – 4.4.3
    WPC Product Bundles for WooCommerce (Premium): by WPClever – 8.3.3
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    Additional Variation Images Gallery for WooCommerce - Pro: by Emran Ahmed – 1.3.28
    Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.28
    WooCommerce UPS Shipping: by WooCommerce – 3.8.9
    WooCommerce USPS Shipping: by WooCommerce – 5.2.4
    WooCommerce: by Automattic – 10.1.2
    Yoast SEO Premium: by Team Yoast – 25.9
    Yoast SEO: by Team Yoast – 25.9
    WP Mail Logging: by WP Mail Logging Team – 1.15.0
    WP Mail SMTP: by WP Mail SMTP – 4.6.0
    LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.20
    Smart Image Resize PRO: by Nabil Lemsieh – 1.14.0
    Smush Pro: by WPMU DEV – 3.21.1
    WPC Composite Products for WooCommerce: by WPClever – 7.6.1
    WPC Price by Quantity for WooCommerce (Premium): by WPClever – 5.3.3
    WPC Product Quantity for WooCommerce (Premium): by WPClever – 5.1.1
    WPMU DEV Dashboard: by WPMU DEV – 4.11.29
    WooCommerce Zeamster Gateway: by Zeamster – 1.0.1

    ### Inactive Plugins (27) ###

    Advanced Custom Fields: Extended: by ACF Extended – 0.9.1.1
    Better Admin Users Search: by Applelo – 1.2.0
    Better Search Replace: by WP Engine – 1.4.10
    Booster for WooCommerce: by Pluggabl LLC – 7.3.0
    CAPTCHA 4WP: by Melapress – 7.6.0
    Check & Log Email - Easy Email Testing & Mail logging: by checkemail – 2.0.9
    Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.5.0
    Contact Form 7 - Dynamic Text Extension: by AuRise Creative
    SevenSpark – 5.0.3

    Custom field finder: by Team Yoast – 0.4
    Dynamic Select for Contact Form 7: by John A. Huebner II – 2.0.3
    Fortis for WooCommerce: by Fortis Payment Systems – 1.1.2
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 8.8.0
    Heateor Social Comments: by Team Heateor – 1.6.3
    Import and export users and customers: by codection – 1.29.5
    Opening Hours: by Jannik Portz – 2.3.0
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 4.7.0
    Photonic Gallery & Lightbox for Flickr, SmugMug & Others: by Sayontan Sinha – 3.21
    Regenerate Thumbnails Advanced: by ShortPixel – 2.5.0
    Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.13.0
    SUMO Payment Plans: by Fantastic Plugins – 8.0
    Visual Composer: by visualcomposer.com – 45.15.0
    WooCommerce: Show Empty Categories: by Maje Media LLC – 1.1.5
    WooCommerce Blocks: by Automattic – 11.7.0
    WooCommerce Tax: by WooCommerce – 3.1.0
    WPC Price by Quantity for WooCommerce: by WPClever – 5.3.3
    WPC Product Bundles for WooCommerce: by WPClever – 8.3.3
    WPC Product Quantity for WooCommerce: by WPClever – 5.1.1

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    Enabled Features: analytics
    marketplace
    order_attribution
    site_visibility_badge
    remote_logging
    email_improvements
    blueprint
    point_of_sale


    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 3 MB

    ### WC Pages ###

    Shop base: #28 - /shop/
    Cart: #29 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #30 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #31 - /my-account/ - Contains the [woocommerce_my_account] shortcode
    Terms and conditions: #432 - /terms-and-conditions/

    ### Theme ###

    Name: Storefront
    Version: 4.6.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: /wp-content/plugins/atum-multi-inventory/views/email-templates/email-mi-order-items.php version 9.7.1 is out of date. The core version is 9.9.0
    /wp-content/plugins/wpc-product-quantity-premium/templates/quantity-input.php version 9.4.0 is out of date. The core version is 10.1.0
    /wp-content/plugins/woo-variation-gallery/templates/product-images.php
    /wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php version 9.5.0 is out of date. The core version is 9.8.0

    Outdated Templates: ❌


    Learn how to update |




    Clear system status theme info cache

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views
    experimental-blocks
    experimental-iapi-mini-cart
    experimental-iapi-runtime
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    use-wp-horizon
    experimental-wc-rest-api

    Daily Cron: ✔ Next scheduled: 2025-09-20 05:52:17 -07:00
    Options: ✔
    Notes: 6
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 7,478
    Oldest: 2025-08-20 05:19:36 +0000
    Newest: 2025-09-20 05:08:52 +0000

    Failed: 250
    Oldest: 2022-01-11 18:50:05 +0000
    Newest: 2025-08-21 17:09:53 +0000

    Pending: 23
    Oldest: 2025-09-20 05:13:52 +0000
    Newest: 2025-10-04 21:25:48 +0000


    ### Status report information ###

    Generated at: 2025-09-19 22:08:57 -07:00
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thank you for sharing the system status report! I can see that you’re using multiple inventory-related plugins, which may be causing this issue after the WooCommerce update.

    To assist you further, could you please first deactivate the inventory-related plugins such as ATUM, WC Serial Numbers, or any email-customizing plugins, and check if you still receive duplicate backorder emails?

    If the issue persists, please try running a complete conflict test by following this guide:
    https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how that goes so we can help you further!

    Thread Starter allarmsllc

    (@allarmsllc)

    Thanks, didn’t think of that last night. It looks like it’s the main ATUM plugin.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thanks for confirming that! Since this issue seems related to the ATUM plugin, I’d recommend reaching out to the ATUM plugin’s support team directly, as they’ll be in the best position to assist you further with this.

    If you’ve found WooCommerce useful for building your store and are happy with the support you received today, it would be wonderful if you could leave us a 5-star review. It really helps us keep improving: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Plugin Support thelmachido a11n

    (@thelmachido)

    It’s been a while since we heard back from you @allarmsllc for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick reviewhere: 

     https://wordpress.org/support/plugin/woocommerce/reviews/#new-post 

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Duplicate Backorder emails’ is closed to new replies.