Hi RotarySwing my name is Edward WP eCommerce support manager.
I see that you have reached us via our live chat and you have a discussion open with Mihai.
Please let me know if there is anything else we can do to help out.
Regards
Edward
Hi RotarySwing… I went ahead and started to check things out while Mihai was on the road. I wanted to ensure you had this resolved.
I have found that you are using a 3rd party payment gateway. The gateway you are using is Merchant e-Solutions. I’ve done a search and this is what I found related to this gateway.
This Payment Module supports the following WordPress e-Commerce Versions:
Stable Releases
v3.7.x
v3.8.3
v3.8.5
v3.8.7.6.2
v3.8.8
v3.8.9.5
Info found on this page of their site.http://resources.merchante-solutions.com/pages/viewpage.action?pageId=4424072
You have upgraded your WP eCommerce to version 3.9.4 their plugin is compatible up to 3.8.9.5
I would suggest your contact their support to see if they intend to upgrade their plugin for 3.9.4 compatibility. Anecdotally there were some prior issues brought up regarding this particular plugin and it’s compatibility. It appears they were not using proper standards. I am not aware if this was ever resolved.
We are happy to help them as much as possible to ensure compatibility. Please have them get in touch if they should need any assistance.
If you are unable to work things out with your current gateway or would like to try a different gateway we are happy to lend a hand getting you switched over.
