• egres2

    (@egres2)


    good morning
    I’ve lost my backup codes and I don’t have the app. How can I log in, please?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @egres2, thanks for reaching out.

    To bypass 2FA for your site running Wordfence, follow these steps:

    • Please use FTP/SFTP – or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the new backup codes in case of problems in the future.

    For trouble with signing into your account on wordfence.com, please send an email to lockout @ wordfence . com and provide the email address/username that is associated with the account.

    Many thanks,
    Peter.

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