Dreamhost Jetpack Security Plan

  • Resolved musicmegga

    (@musicmegga)


    6 months, 2 weeks ago

    The chat bot told me to do this:

    “Perfect! Please start a thread in the Jetpack core support forum explaining your situation about needing to transition from your DreamHost Jetpack Security plan to a direct Jetpack purchase.

    When you post, mention that you’re a paid user with a plan expiring on 10/13 and need help identifying your connected WordPress.com account and ensuring a smooth transition – our Happiness Engineers monitor the forums for paid users who need direct assistance.

    This should get you connected with human support who can walk you through the entire process step-by-step!”

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    6 months, 2 weeks ago

    Hi there, @musicmegga,

    Thanks for reaching out! The Dreamhost chatbot was correct in pointing you to us, however we cannot discuss paid-plan related issues on the public forum – that’s the rule of the forums 🙂

    Could you contact us via this contact form and mention this thread? We’ll be very happy to help you move from your current Professional plan to the Security plan.

    Look forward to your reply!

Viewing 1 replies (of 1 total)

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