Hi @dashabest,
WooCommerce allows for the same file extensions defined by WordPress. You can see the full list via WordPress Codex: Uploading Files.
Just to clarify, what extension does your downloadable video file have? Also, can you provide a sample URL for us so we can check if we’re able to download and open the file?
Thanks.
It’s mp4. Today I trшув to “buy” a photo. It’s also a downloadable virtual file from my google disk, jpg format. And I also got a view format file instead of it. Which a can’t open also
https://drive.google.com/file/d/11Ldnw0cig_DRrxpWZSaYNgAFuTdHZ1FH/view?usp=sharing
And one more question: Grant access to downloadable products after payment
Enable this option to grant access to downloads when orders are “processing”, rather than “completed” – should I enable this option for my virtual downloadable files or not?
Dear Sirs!
We have X-Accel-Redirect/X-Sendfile download method on our website. But it still doesn’t work ok.
I tried to replace the script according to the information on your website – https://ideas .woocommerce.com/forums/133476-woocommerce/suggestions/40731010-litespeed-support-for-x-accel-redirect-x-sendfile but unfortunately no such file was found.
Please, clarify where we can make changes.
Hey @dashabest,
Granting access to downloadable files immediately after payment is totally up to you. Most customers will expect that but you can do whatever works best for your business.
I took a look at the code from the ideas board. I believe it’s been modified. Lots of the text is in italics and I noticed that apache_get_modules had been changed to apachegetmodules. It looks like the snippet they posted has been rendered as if it was markdown.
That’s not something that I know how to fix for you. You could hire a developer to get that working. I can’t promise that code snippet will work or not even if it can be converted back to plain text.
If you need a freelance developer to help you out, there are ones at Codeable who would be happy to help.
https://woocommerce.com/codeable/
Take care
I’m glad my colleague was able to help you with your problem. I’m going to mark this as resolved.
