Ticket download shows up empty

Resolved clancel
(@clancel)

6 years, 2 months ago
Hi. When I click the download link in my dashboard/orders, it shows up a blank PDF page. On the other hand, the ‘view’ link works. Any advice on how to fix this issue? Thank you.
- This topic was modified 6 years, 2 months ago by clancel.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

(@riaanknoetze)

Hi there,

As a first step, can you share a copy of your system status report as found under **WooCommerce > System Status**? I’m asking as I’d like to double-check whether there are any template overrides from your theme and whether you’re using a plugin to generate those tickets links (or if you’re using the default downloadable product options).

Thanks!

Thread Starter

clancel

(@clancel)

6 years, 2 months ago

Sure Here it is. I appreciate your help.


### WordPress Environment ###

WordPress address (URL): https://www.polyspora.com
Site address (URL): https://www.polyspora.com
WC Version: 4.0.1
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.14
Action Scheduler Version: ✔ 3.1.4
WC Admin Version: ✔ 1.0.3
Log Directory Writable: ✔
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.13
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.67.0
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.1
WooCommerce: by Automattic – 4.0.1
Wordfence Security: by Wordfence – 7.4.6
WP Event Manager - Event Tags: by WP Event Manager – 1.4.2
WP Event Manager - Registrations: by WP Event Manager – 1.6.6
WP Event Manager - Sell Tickets: by WP Event Manager – 1.8.7
WP Event Manager: by WP Event Manager – 3.1.13
WP Mail SMTP: by WPForms – 1.9.0

### Inactive Plugins (14) ###

Ad Inserter: by Igor Funa – 2.6.7
Advanced Custom Fields: Font Awesome: by mattkeys – 3.1.1
BuddyPress: by The BuddyPress Community – 5.1.2
Child Theme Generator: by Serafino Corriero – 2.2.6
Custom My Account for Woocommerce: by phoeniixx – 2.0.5 – Not tested with the active version of WooCommerce
Event Tickets: by Modern Tribe
Inc. – 4.11.5

Gutenberg: by Gutenberg Team – 7.8.1
iThemes Security: by iThemes – 7.6.1
Modern Events Calendar Lite: by Webnus Team – 5.2.5
Related Products for WooCommerce: by Vagelis P. – 3.3.3 – Not tested with the active version of WooCommerce
The Events Calendar: by Modern Tribe
Inc. – 5.0.3.1

The Events Calendar PRO: by Modern Tribe
Inc. – 5.0.3

WooCommerce Admin: by WooCommerce – 1.0.3
WP Responsive Menu: by MagniGenie – 3.1.4

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 1.10
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: event_ticket (event_ticket)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3060 - /shop/
Cart: #3051 - /cart/
Checkout: #3526 - /checkout/
My account: #915 - /my_account/
Terms and conditions: #880 - /terms-conditions/

### Theme ###

Name: Education LMS Child
Version: 0.0.7.1585751373
Author URL: https://www.filathemes.com
Child Theme: ✔
Parent Theme Name: Education LMS
Parent Theme Version: 0.0.7
Parent Theme Author URL: https://www.filathemes.com
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: education-lms-child/woocommerce/checkout/thankyou.php
education-lms-child/woocommerce/myaccount/orders.php
education-lms-child/woocommerce/order/order-again.php
education-lms-child/woocommerce/order/order-details-customer.php
education-lms-child/woocommerce/order/order-details.php

### Action Scheduler ###

Complete: 1,252
Oldest: 2020-03-14 07:57:02 -0400
Newest: 2020-04-14 07:27:53 -0400

Pending: 2
Oldest: 2020-04-14 08:17:20 -0400
Newest: 2020-04-14 08:17:20 -0400

Plugin Support

Riaan K.

(@riaanknoetze)

6 years, 2 months ago

Thanks for that! From what I can see, there are indeed template overrides coming from your theme and it’d be worthwhile checking if the issue persists after temporarily switching to a different theme.

With that being said, I did also notice that the ticketing functionality is powered by a 3rd party plugin – Event Tickets by Modern Tribe. Practically speaking this means you’d need to get in touch with their support team for a closer look as this forum is only really geared towards supporting the core aspects of the WooCommerce plugin itself.

Thread Starter

clancel

(@clancel)

6 years, 2 months ago

Hi. Thank you for your reply. The Event Tickets plugin was deactivated when I ran the status report. I’m not sure if it has to be deleted in order for it to not show up on the report. In any case, I deleted the plugin to avoid confusion and tested out with the Twenty Sixteen theme. However, the problem with a blank page on the My Accounts-Dashboard-Orders-Ticket download is still there. Do you know what is causing this problem?

This reply was modified 6 years, 2 months ago by clancel.

Plugin Support

Riaan K.

(@riaanknoetze)

6 years, 2 months ago

However, the problem with a blank page on the My Accounts-Dashboard-Orders-Ticket

That’s somewhat to be expected though since the core WooCommerce plugin doesn’t have a “Tickets” menu item. If that menu item is powered by a plugin that is now deleted/disabled, I can see why the page would be blank.

Just to reiterate: To get to the bottom of why that page is blank, you’ll need to get in touch with the developers of the plugin that powered that “Tickets” menu item – which in this case, seems to be that 3rd party plugin 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Ticket download shows up empty’ is closed to new replies.