Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi mrjenkins2,

    Hope you are well.

    Are you using the premium version of the plugin?

    We can actually fix the issue Via API in Premium version.

    If you have more questions, please email me at camille@feedsapi.com

    Best,
    Camille | feedsapi

    Thread Starter mrjenkins2

    (@mrjenkins2)

    Camile,
    I am using the premium version already.

    What do you mean fix the issue via API?

    I’m assuming you want to have the conversation here so others can see the troubleshooting methods and/or resolution of the issue.

    Hi mrjenkins2,

    Can you tell me the feed URl you are working on?

    We might need to tweak the algorithm of the site to fix the image issues.

    We will also check if this is a setting issue or plugin issue.

    Best,
    Camille | feedsapi

    Thread Starter mrjenkins2

    (@mrjenkins2)

    Here is one that experienced the issue this morning:

    http://feeds.videogamer.com/rss/news.xml

    Here is a page in particular with the issue:

    http://rincon-games.com/2016/07/29/slender-devs-new-game-valley-launches-in-august/

    Let me know if there’s anything else I can provide.

    Hi Mrjenkins,

    Hopefully it will be importing of videos will be released on the next version of the plugin. As to when,
    there is no date yet.

    We have the URLs already so we will look into the issue and investigate , we will update you within 24 to 48 hours or as soon as the update is available we will give the result of the test right away.

    We appreciate your patience.

    Best,
    Camille | feedsapi

Viewing 5 replies - 1 through 5 (of 5 total)

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