Don´t get the email with the login Authentication code

  • Resolved juanporzio

    (@juanporzio)


    3 years, 9 months ago

    Hello. For some reason I am no longer getting the Authentication Code in my email when attempting to log in to my website´s dashboard…

    The sign says it is sending the code, and nothing comes in the mail inbox… and re-send, and still no email coming… what to do?

    I can no longer access my website´s dashboard!

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • nlpro

    (@nlpro)

    3 years, 9 months ago

    Hi juanporzio,

    To temporarily disable 2FA add the line below to the wp-config.php file:

    define('ITSEC_DISABLE_TWO_FACTOR', true);

    Then login and navigate to the Security > Logs menu option.

    First, under Screen Options make sure Show debug entries. is enabled.

    Then filter for all Notification Center (debug) entries. Check for any entries with Description -> Sending Two-Factor Email. Click on the View Details link of any matching entry and copy/past the Raw Details into this topic.

    Make sure to obscure any data you don’t want to share.

    +++++ To prevent any confusion, I’m not iThemes +++++

    Thread Starter juanporzio

    (@juanporzio)

    3 years, 9 months ago

    It is solved… it just solved on its own after a couple of weeks…

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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