Donation summary missing data

  • Resolved svzgsgps

    (@svzgsgps)


    1 week, 5 days ago

    In the section of the donation process, where donor enters their credit card details, in second section below “here’s what you are about to donate:

    It doesn’t show the payment amount
    in the line for Cover donation fees, it shows this {fees}
    But the Donation total does show e.g. $250 donation plus $5.75 to help cover fees.

    How do we correct the upper portion so that it shows the selected donation amount and the fee amount?

Viewing 1 replies (of 1 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    1 week, 4 days ago

    Hello @svzgsgps,

    Glad you reached out!

    We’re happy to assist, however, the Fee Recovery plugin is a paid add-on so we cannot assist with that here in free support.

    Instead, please reach out to us via our contact form at https://software.liquidweb.com/support/.

    On the form, use the option that says “Something’s not working as expected”, select “GiveWP” in the product list, and provide the link to this topic/thread in your details so there is context for the support agent to work with. That will move things along faster for a detailed reply, especially if you can include a link to the donation form in question, this is key 👍🏻

    I’m marking this topic it as resolved here.

    Thank you!

Viewing 1 replies (of 1 total)

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