Donation Route Error

  • Resolved rfpinkston

    (@rfpinkston)


    2 months, 2 weeks ago

    Randomly, this page seems to work. When it does and I get to the 2nd page, where I can choose whether to make a real or test donation, a test donation always works, and sometimes entering a valid credit card number works. But if I try to go to PayPal or Venmo, I always get the following error message:

    The following error occurred when submitting the form:

    • Something went wrong, please try again or contact support.

    But most of the time, I get the above error message when I click Donate – i.e., it doesn’t go to the 2nd page.

    When I look at the logs, it shows “Donation Route Error.”

    No idea what’s going on. Please advise!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    2 months, 2 weeks ago

    Hello @rfpinkston ,

    Glad you reached out, happy to help!

    That error could be few things depending on the rest of the details in the form log, however, I just reproduced it on your donation form page so I’m pretty sure it’s Akismet since all I had entered thus far was my first/last name and email address.

    You can confirm this if in the form log you see the donor email was flagged as spam. If so, this is coming from the Akismet plugin, and the GiveWP setting in GiveWP > Settings > Advanced – Akismet SPAM Protection. If the email address(s) in the form logs do not appear to be spam emails, you can go ahead and turn that setting off in that settings page.

    As to why it does that, the Akismet plugin has it’s own algorithm and it can sometimes be a bit overzealous.

    Regarding ways to secure the donation forms, I would recommend using the free GiveWP – Cloudflare Turnstile plugin. This will add a captcha below each donation form to fight against spam. You can see all the details on how to set this up here in our docs section:

    https://givewp.com/documentation/add-ons/cloudflare-turnstile/

    Let us know after you’ve reviewed and tested the above! 🙂

    Plugin Support Ginger Coolidge

    (@gscoolidge)

    2 months ago

    Hello @rfpinkston ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this topic as resolved for now, but if you still have questions, you can reply right here, and I’ll be happy to hop back in.

    Have a great rest of your day/evening 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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