Donation Form Error Message

Hello @crwdaofficial ,

When you receive donation form errors like that, the best place to check for more details in the form log.

Every time a donation is made on your site – or attempted, GiveWP creates a new entry in the logs section that gives us further information on what is happening. The error logs can be found in  GiveWP > Tools > Logs. Locate an entry for one of these donation attempts, and when found, click on the “eyeball” icon on the right of the log to expand and view the contents.

If, in the form log you see the donor email was flagged as spam, this is coming from the Akismet plugin, and the GiveWP setting in GiveWP > Settings > Advanced – Akismet SPAM Protection. If the email address(s) in the form logs do not appear to be spam emails, you can go ahead and turn that setting off in that settings page.

As to why it does that, the Akismet plugin has it’s own algorithm and it can sometimes be a bit overzealous.

If, however, the form log shows a different message, please copy/paste the complete log and add it to your reply back to us please. (Note: a screenshot will not show us enough information. Here’s a screencast on how to get the error log content for us: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

Let us know after you’ve reviewed and tested the above! 🙂