Dear @eibihp ,
Thanks for getting in touch.
Sorry for the problem you faced.
Can we have the link of your website? Any other details would be highly appreciated.
Dear @eibihp ,
Thank you for sending the link.
The reason for the error is that you have autoplay and the sound option enabled. And auotplay doesn’t work in browsers when it’s not muted.
If you disable the autoplay, you won’t see the error.
Thread Starter
eibihp
(@eibihp)
Sorry, but I cant find the mentioned option….
Can you tell me where is it???
Please
Dear @eibihp ,
Thank you for the reply.
Please, check the following screenshot to find the option. https://prnt.sc/t0o94a
The Popup Opening Sound should be unchecked.
Dear @eibihp ,
You’re welcome.
Please, feel free to open another support thread in case you have any other question. We are marking this one as resolved.
