Doesn't work

  • Resolved Oded Ben-Ami

    (@oded-ben-ami)


    12 years, 6 months ago

    Hi,
    I have installed Subscribe2 and the Subscribe2 Widget Pro. It’s not working.
    The page it’s installed on is:
    http://odedbenami.com/blog/

    The problems I’m experiencing:
    1) Upon entering an E-mail address in the Widget I receive a confirmation message reading:
    Thank you for signing up! Please check your email to confirm your subscription.
    Then I look under in the UI under Subsribe2 > Subscribers and see that no address was added.
    An E-mail was not sent either.

    2) The Confirmation message remains in the widget. I cannot get the text entry and button.

    3) In Subscribe2 > Send Email
    When I click on ‘preview’, it sends out an E-mail.
    When I click ‘send’ it sends out two E-mails.
    The sender’s name is ‘admin’ even though in Subscribe2 > Settings it is set to something different. This being said, I want to change the sender to a different name but I’m not given this option.

    http://wordpress.org/plugins/subscribe2/

Viewing 7 replies - 16 through 22 (of 22 total)
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  • Matt Robinson

    (@mattyrob)

    12 years, 6 months ago

    @christiemade,

    The Subscribe2 form on tour sites front page directs to here:
    http://www.tpo-inc.com/thank-you-for-subscribing/

    Only there is no Subscribe2 code on that page as you haven’t deployed the shortcode or widget on that site. That means that the email address submitted on the first page isn’t be processed in any way by the server and that’s why it isn’t working.

    Quite a few people are making this mistake at the moment and I don’t know why – what installation instructions did you follow?

    To fix, either put the Subscribe2 token on the welcome page or change the Widget to redirect back to the home page. If you do that when you enter an email address you will see that the Subscribe2 input form is automatically replaced by a message that says “A confirmation message is on the way!”.

    christiemade

    (@christiemade)

    12 years, 6 months ago

    I followed directions in ReadMe.txt. It’s not clear that the thank you page URL needs to have code on it, too. I’m still not clear on what needs to happen here – are you saying that if the subscribe form is on the thank you/confirmation page that will fix the problem?

    Matt Robinson

    (@mattyrob)

    12 years, 6 months ago

    @christiemade,

    Which section in the ReadMe are you looking at? The ReadMe gets parsed for much of this site and the Installation section makes this page:
    http://wordpress.org/plugins/subscribe2/installation/

    And yes, adding the shortcode to that page will fix your issue.

    christiemade

    (@christiemade)

    12 years, 6 months ago

    Looking under “MANUAL INSTALLATION”, I just don’t feel the directions imply that the form needs to be on the confirmation/thank you page. It only mentions adding it to the page the form is on. Obviously, my scenario was just a little different from the one implied in the directions, since my form was on another page and redirecting to a single thank you page. Not sure what other people’s excuse is 🙂

    I’ve confirmed that adding Subscribe form widget to the thank you page fixed the issue. Thanks for your help!

    Matt Robinson

    (@mattyrob)

    12 years, 6 months ago

    @christiemade,

    I’m glad it’s working. Still trying to understand where the feeling you need a thank you page is coming from though.

    christiemade

    (@christiemade)

    12 years, 6 months ago

    The client didn’t feel like a “thank you” message on the form itself was good enough, and they requested a full thank you confirmation page. Not unreasonable!

    Matt Robinson

    (@mattyrob)

    12 years, 6 months ago

    @christiemade,

    Thanks. I understand now. I was concerned that there was some documentation somewhere for Subscribe2 that was recommended creating such a page. There are hooks in the Subscribe2 code that allow the confirmation message displayed to your users can be customised for local preferences.

    The hooks you would need if you want to do it this way are ‘s2_subscribe_confirmed’ and ‘s2_unsubscribe_confirmed’ and examples are given on the API page here:
    http://subscribe2.wordpress.com/support/api/

Viewing 7 replies - 16 through 22 (of 22 total)
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