Doesn't display help button or menu

  • Resolved Sandie

    (@sandieann)


    11 years, 10 months ago

    Free version installed to review (I’m waiting on the multiple domain pricing). Deactivated it, and returning to it today to review it further, on activation no help button is displayed.

    ‘Sidekick’ appears in Settings menu, but there don’t seem to be any settings that require updating for an evaluation copy. Now wondering whether I need an activation code for a free version, but can’t find anywhere to obtain one and it worked previously?

    Wondering if the service is down, because unable to make it work on several other sites?

    https://wordpress.org/plugins/sidekick/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author raptor235

    (@raptor235)

    11 years, 10 months ago

    Hi sandieann, are you still having this issue? Can you see if there is any JavaScript errors or perhaps give us backend access to debug this issue for you? You can email me at bart [at] sidekick.pro

    Thanks

    Thread Starter Sandie

    (@sandieann)

    11 years, 10 months ago

    I was experiencing a JavaScript issue with a different plugin, but having established what that issue was had deactivated that pending an author fix, and didn’t see any other JavaScript errors. I’ll do some more testing and drop you an email if I can’t resolve it – thanks!

    Plugin Author raptor235

    (@raptor235)

    11 years, 10 months ago

    Great, yeah if another plugin causes a JavaScript error that can prevent Sidekick from running properly.

    Let us know if you still get the issue in the future.

    Thread Starter Sandie

    (@sandieann)

    11 years, 10 months ago

    OK, the other plugin has been updated, but the sites in question still won’t display the Sidekick button or menu. I’ve tried completely removing Sidekick (checked via ftp that whole directory removed) and reinstalled, but that hasn’t resolved the problem.

    Interestingly though I installed Sidekick on a site that hasn’t had it previously installed and it worked first time. The sites in question are all running similar (but not identical plugins), but even deactivating all other plugins, the Sidekick button and menu are not appearing. Is there a footprint left in the database I need to remove to obtain a clean plugin install?

    Sites are all on WPengine hosting, but I note Sidekick’s turned up in my user portal there, so I’m hoping it’s nothing to do with that 🙂

    Plugin Author raptor235

    (@raptor235)

    11 years, 10 months ago

    Hi sandleann, would you be able to provide us with a login so we can check in more detail what’s going on? You can email me at bart [at] sidekick.pro

    Thanks

    Thread Starter Sandie

    (@sandieann)

    11 years, 10 months ago

    Unable to recreate against 1.3.6 – closing item.

    Thanks for the help!

Viewing 6 replies - 1 through 6 (of 6 total)

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