Support » Plugin: EDD Downloads As Services » Download link still appearing

Viewing 15 replies - 1 through 15 (of 17 total)
  • The same issue with me.

    Plugin Author Andrew Munro

    (@sumobi)

    Hi Escaffe!

    1. Does the download in question have “This download is a service” enabled? Or part of a category marked for services?

    2. What version of EDD, EDD FES and Marketify do you have?

    3. Is this something that has recently happened, or has it always been like this?

    4. If you disable all other plugins except EDD and Downloads As Service, does it then work?

    Gurumark: same as above please

    1 – Yes, it is enabled
    2 – EDD Version 2.3.7
    3 – When I initially installed the plugin, it was working. I am not sure which version of EDD it stopped working.
    4- I do not have this option unfortunately.

    I assume something changed in EDD causing this issue. Thanks a lot for your quick response. much appreciated.

    Plugin Author Andrew Munro

    (@sumobi)

    Thanks, I’ll give it a test soon and see if I can replicate the issue.

    Hi Andrew,

    Thanks for the quick response.

    1. Yes
    2. EDD – 2.3.8, FES – 2.2.17, Marketify – 1.2.5
    3. I have just installed it so I have not seen it work yet.
    4. I have just tried it and there is still a link generated:

    <li class="edd_download_file">
    <a href="/index.php?eddfile=3485%3A3099%3A0%3A0&ttl=1430627036&file=0&token=d72ccfc092805c3a399fbcae3c20f945" class="edd_download_file_link"></a>
    </li>
    Plugin Author Andrew Munro

    (@sumobi)

    As far as I can see this is working as intended, I think there’s a bit of confusion on what it does.

    This plugin when active will remove the “no downloadable files found” message on the purchase confirmation page when your service has no download files attached to it. It will also hide the extra dash in the purchase receipt email when your service has no download files attached to it.

    However if you do add files they will display. This is of course for selling a service when you do need to attach a file.

    Does that sound like the issue you’re both experiencing? If you’re not wanting to show a file to the user, simply remove it 🙂

    See the main plugin page for what this plugin is set up to do:
    https://wordpress.org/plugins/edd-downloads-as-services/

    Hi Andrew,

    Thanks for the quick reply. And sorry for the confusion.

    There hasn’t been any files attached for any of the tests that I did.

    But it does not throw a “no downloadable files found” message. Instead, it just generates that code that I showed you earlier. If perhaps this plugin would not solve that problem I sincerely apologise.

    Would this be a problem with EDD instead?

    Plugin Author Andrew Munro

    (@sumobi)

    That’s strange, I tested with the latest version of EDD and it did not show me a link. Can you show me a live URL where I can purchase the download and see this link? (enable the test payment gateway).

    Have you tried disabling all other plugins except Downloads as Services and EDD to make sure another plugin isn’t interfering in some way?

    Plugin Author Andrew Munro

    (@sumobi)

    Also, is there an edd_templates folder inside your theme? Maybe the purchase receipt has been customized in some way.

    Hi Andrew,

    Thank you for the response.

    As you will see in the code I pasted above, the link does not show. There is nothing between the <a> and </a> tags. However this is the same whether or not I enable DAS. EDD itself would do the job.

    Is there a way to stop EDD from generating a link at all in the first place if a file is not attached?

    Thank you again for your time.

    Plugin Author Andrew Munro

    (@sumobi)

    Are you saying that even without DAS active you have the issue? If so, can you please open a ticket on the EDD support forums?

    If not and the issue is still being caused by DAS, can you please show me a live URL so I can see the issue for myself?

    Hi Andrew,

    Sorry for the confusion, let me re-iterate:

    • I did not upload any files for product A.
    • A link is generated but because there is nothing in between the <a> tags, the link is not visible.
    • The purchase confirmation shows a ul bullet without any text next to it.

    If there is a file uploaded, the link works fine.

    Plugin Author Andrew Munro

    (@sumobi)

    I’d love to help you and get this issue resolved but until you answer my questions this is going to be very difficult. Please answer these questions and we’ll go from there:

    1. Are you saying that even without DAS active you have the issue?

    2. If not and the issue is still being caused by DAS, can you please show me a live URL so I can see the issue for myself?

    3. is there an edd_templates folder inside your theme? Maybe the purchase receipt has been customized in some way.

    4. Have you tried disabling all other plugins except Downloads as Services and EDD to make sure another plugin isn’t interfering in some way?

    Since you have a link showing with nothing in it, even when a file is not added it sounds like you might have customized the purchase receipt, this isn’t standard behaviour in EDD or DAS.

    Hi Andrew,

    Thank you for your time.

    I have no problems with the purchase receipt. I use Receiptful for my receipts which probably pulls from code that is generated. I have an issue with the purchase confirmation page and why there is a link generated even when there is no file attached.

    Here are the answers to your questions.

    1. Yes without DAS active, the link is still generated.

    2. Please go to http://atsouk.com/product/category/ilm/ and purchase the black book “The Millenium Discourses” which is retailing at $0.00. You don’t have to sign in to purchase. Should I disable all plugins (except EDD) before you do so?

    3. Yes, there is an edd_templates folder in my theme. I am using Marketify.

    4. I have disabled everything except EDD and the link is still generated.

    Thank you, I suppose it isn’t standard behaviour and I appreciate the help you are giving me over and above the support for DAS. If you need to redirect me to another forum please also do so.

    Thank you very much!

    Plugin Author Andrew Munro

    (@sumobi)

    Can you link me to the test product? I clicked to go to page 2 and I see a “oops that page cannot be found”.

Viewing 15 replies - 1 through 15 (of 17 total)
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