Does not work

  • keithflick

    (@keithflick)


    3 weeks, 1 day ago

    It does not work even after connecting account. The connected instagram account shows that the app has received the permissions it requested. But the plugin does not detect this and does not update. Literally nothing happens.

    Also while deactivating, it tries to lock out the user from deactivating it if you submit your feedback. Have to skip the bs. Abusive practice and scam plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    3 weeks ago

    @keithflick Hi mate,

    Sorry to hear about your experience.

    First, we’d like to clarify that our plugin is completely free on WordPress.org, and it has been actively maintained and supported for many years. It is not a scam, and it does not include abusive practices.

    The deactivation feedback form you mentioned is optional and can always be skipped — it does not prevent deactivation.

    Regarding the connection issue: the plugin is working correctly on our side and in our live demo, which you can test here:
    https://quadlayers.com/demo/instagram-feed-gallery/

    If the account permissions are granted but the plugin does not detect the connection, this can be caused by several factors, such as:

    • Cache or security plugins
    • The plugin/Wordpress version
    • Server restrictions
    • Incomplete Meta/Facebook authorization flow
    • Expired tokens

    Since we don’t have any screenshots or screen recordings from your side, we’re unable to investigate the exact cause.

    If you’d like assistance, please open a support thread in our official forum here:
    https://wordpress.org/support/plugin/insta-gallery/

    Share screenshots or a short screen recording of the issue, and we’ll be happy to review it and help you as quickly as possible — we provide support to free users as well.

    Best regards,
    QuadLayers Support Team

Viewing 1 replies (of 1 total)

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