Do I need to pay twice?

  • Resolved sitwi

    (@sitwi)


    7 years, 5 months ago

    I bought the pro version some time ago – it’s worked perfectly for me and would definitely recommend it.

    I see that the plugin has been updated since I installed – it looks as though I have to buy it again to get the update? Is this right?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dennis

    (@dhoppe)

    7 years, 5 months ago

    You can easily update it in your dashboard (as long as you have a running update subscription – you can check that in your user account).

    Thread Starter sitwi

    (@sitwi)

    7 years, 5 months ago

    Thanks for the quick response, Dennis!

    I feel like I must be missing something – I’ve paid a subscription of £16.95 twice, but when I try to renew again, I’m asked for £49?

    Thread Starter sitwi

    (@sitwi)

    7 years, 5 months ago

    Could I have come clarification, please?

    Thank you.

    Plugin Author Dennis

    (@dhoppe)

    7 years, 5 months ago

    You do not have to pay twice.

    Thread Starter sitwi

    (@sitwi)

    7 years, 5 months ago

    Then how do I update the plugin without paying £49 please? That would be paying twice.

    Thanks.

    Plugin Author Dennis

    (@dhoppe)

    7 years, 5 months ago

    If you have an running update subscription you can either update via your dashboard or you can download the plugin in your user account without additional costs.

    If your subscription has expired you need to buy a new license to get updates and support.

    Thread Starter sitwi

    (@sitwi)

    7 years, 5 months ago

    Yes. So I’d be paying twice.

    Thanks for the clarification.

Viewing 7 replies - 1 through 7 (of 7 total)

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