Displaying Webp Thumbnails

  • Resolved savedbyhim01

    (@savedbyhim01)


    4 years, 11 months ago

    I am using imagify and it is good. However, not all images are showing up in Webp on the front end (using the .htaccess method). Specifically, it seems that none of the thumbnails show up in Webp. Any suggestions?

    The page I need help with: [log in to see the link]

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  • Plugin Author WP Media

    (@wp_media)

    4 years, 11 months ago

    Hi @savedbyhim01

    This is Ioanna from Imagify, and I’ll gladly assist you here!

    Thank you for contacting us!

    There are a few main reasons for WebP display to fail using rewrite rules:

    – you are on NGINX and didn’t apply custom rules to nginx.conf file manually
    – image is missing a WebP version (check by opening the image in browser and append “.webp” to its’ URL
    – mod_rewrite is not active on the server (Apache)
    – image is external so it can’t be rewritten

    Can you clarify if your web server is NGINX or not? If you are not sure you can check that with your hosting provider.
    If you are on NGINX then you have to add manually the rules to nginx.config file. You can see further information on the following link https://imagify.io/documentation/my-images-are-broken/

    Let me know if you need further assistance. I’ll be happy to help.

    Best regards,
    Ioanna

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