Disappointing support

  • nutrition2change

    (@nutrition2change)


    4 years, 9 months ago

    Overall I love what Yoast does but the support has simply been disappointing. I don’t have the premium version and I had incompatibility problems with another plugin. Yoast simply refused to help me unless I purchased the premium version despite the other plugin being willing to send over a copy of the plugin and offer anything that they needed to investigate the issue. It’s really a shame, and I lost my respect for the company. Money-centric doesn’t look good on you, Yoast.

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  • monbauza

    (@monbauza)

    4 years, 8 months ago

    Hi @nutrition2change,

    Thanks for your review.

    We are sorry to hear you’re experiencing a conflict between Yoast SEO and another plugin. We know how annoying it’s when a conflict occurs.

    We see that you opened a topic in the plugin forum but, unfortunately, our support team wasn’t able to help you find a solution.

    As it’s a premium plugin our team doesn’t have access to, we’d kindly ask you to create a bug report in our plugin repository with as much information as possible. You can learn how to write a good bug report on this help article. Our developers will review your report and investigate the conflict further. If needed, they’ll also contact the developers of the 3rd-party plugin.

    Thanks a lot for your understanding and your efforts in troubleshooting the conflict.

    • This reply was modified 4 years, 8 months ago by monbauza.
Viewing 1 replies (of 1 total)

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