Disappointing

I have heard so much about WooCommerce and their growing number of plugins, since I began developing websites several years ago. Tonight, I finally decided to download WooCommerce and invest in a couple of their plugins. I thought that the documentation would match the plugins, seamlessly, since WooThemes developed both WooCommerce and the plugins.

Apparently, they made some changes in their products lately. Links that lead to a necessary WooCommerce plugin download are broken. There is an announcement that they have discontinued the plugin and that the plugin that I need is built into the newer version of the WooCommerce software. However, I have dedicated 2 hours to this issue and have not been able to find a solution.

The documentation does not match my experience. I have lost a total of 4 hours of work trying to find solution to a couple of issues, and I am not able to duplicate what their documentation says should be happening with my website. So, I finally submitted a couple of help tickets.

Normally developers say that they will get back to you in 24-48 hours. However, after I submitted my tickets, a message appeared indicating that they were at a week-long conference, and they would be doing their best to handle requests in between attending the week-long conference. They advise, in the message, that they will do their best. Meanwhile, the issues that I have are on hold. I have no idea how long it will take them to get back to me.

I am frustrated and disappointed. I spent $300 with them and am not getting what I paid for. This is the kind of experience that I expect with FREE plugins. I was not expecting this experience with a company that is supposed to lead the E-Commerce industry for WordPress websites.

Again. I am extremely disappointed and quite frustrated.

Note: I have seen companies come back and try to “save face” when faced with negative responses on this website. But this company should know that I have committed the past 4 hours to trying to get aspects of their WooCommerce product to work with THEIR plugins. I spent money on their products because I believed in them. And I am not getting what I paid for.

I would appreciate them using their time to address my issues, rather than trying to save face by attacking my post.

Thank you