Hi @nate1,
When you say “not all features work” what are you referring to?
I think your review is about the subscription more than the plugin itself, but I’d love to hear if there is actually something broken on your site.
I just reviewed your account and your support ticket.
You wrote in saying you’d been charged for our new Advanced Promo Kit plugin. Actually you weren’t charged for it.
You were given it for free because you already had the bundle (bundle customers get new products that get added to the bundle for free).
If you’re not using the bundle, we’re a bit confused why you bought it back in Aug 2025.
More than happy to sort this out once we figure out whats happening. I’ll get our account team to take this over and write to you.
Thread Starter
Nate1
(@nate1)
A little perplexing on my end of how this has happened. Not happy to sweet the cost of the bundle renewal which is not in use. This was requested to be refunded and denied by your team.
I see no free transactions in the account, there are some first year discounts listed?
Plugin Features.
Auto applying coupons refused to work in a number of scenarios.
Particularly around usage restrictions, which may not be use cases you have looked at, but are features we need on our end. Email Constraints on the checkout are one of the issues I remember – little tricky to navigate I’m sure, but if it could prepare the coupon prior to the customer entering the email without failing that would be great.
I would have to remind myself of what I did to fix those, but custom code was added to resolve the issues.
