Support » Plugin: IBM Watson Assistant » Disambiguation does not work on WordPress Plugin

  • dingnguyen


    I am very new to chatbot. I am trying to plug in my Watson chatbot to WordPress (version 5.2.1) installed on server by Docker. I use Watson Assistant Version 0.8.12. I do not code but do everything on websites. My IBM account is a development version (trial). My chatbot has the disambiguation features. It works well on the “Try it out” function on IBM Watson Assistant. However, it does not work on my WordPress website (free account).

    For example: The chatbot is for an app creation with 3 functions: create new app, modify an existing app and stop an app.

    When the user puts an intent like: “stop some features of my app” (this is a new utterance for the chatbot)

    *** On the IBM Watson assistant website: the bot will ask: “Do you mean: – I want to stop using an app – I want to have my app modified – None of the above” –> the user will choose one option.

    *** On my website: there is no response for this intent until the user put another intent.

    Case 1: the user put another intent: “I want to stop my app”, it will say “Sorry, I can only handle one request at a time. Which one do you want to go first?” —> It can recognize these are two different requests.

    Case 2: the user put another intent: “I need some modifications for my app”, the bot responds in the correct way as I wish for modification requests.

    Could you please tell me how to deal with this problem.
    Thank you so much in advance

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  • Plugin Support intelahelp


    Hello @dingnguyen.

    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link. (sample screenshot) Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
    • Send email with description of your issue and attached file to

    If you have more questions, don’t hesitate to ask them.

    Plugin Support intelahelp


    Hello @dingnguyen.

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

Viewing 2 replies - 1 through 2 (of 2 total)
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