Disabling WP-Optimize broke site

  • Resolved tmelch

    (@tmelch)


    4 years, 10 months ago

    When I disabled WP-Optimize the site immediately broke. The homepage works but every other page returns a 404 not found. Enabling the plug-in is not fixing the problem. I’ve cleared the caches. I am running 5.8.1 with PHP 7.4.24.

    The reason I disabled WP-Optimize in the first place is because we were getting occasional screens that looked like a site map for some members. The theme developer suggested there was a cache or plugin conflict. (We are also running Siteground Optimizer and since we are hosted by them I decided to try disabling your plug-in first.) Disabling Siteground Optimizer is not affecting either problem, although when I try to purge the cache with Siteground Optimizer it is now throwing this error “Could not connect to the WordPress rest API”.

    Any insight into fixing both of these issues would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Harshad

    (@bornforphp)

    4 years, 10 months ago

    @tmelch Could you please try to resave the permalinks from WordPress admin > Settings > Permalinks and check if it helps to fix the issue?

    Thread Starter tmelch

    (@tmelch)

    4 years, 10 months ago

    Harshad, I restored the site from a backup and it is working now.

    Any insight on why we get a site map on occasion? Is that what the Permalink solution is for?

    How can I send a screenshot?

    Thread Starter tmelch

    (@tmelch)

    4 years, 10 months ago

    Harshad, now that the site is restored I tried to disable page caching in WP-Optimize but it will not save the setting.

    Harshad

    (@bornforphp)

    4 years, 10 months ago

    @tmelch

    Could you send me a copy of your server’s PHP Error log?
    You can find this log through your web hosting control panel (typically cPanel). If you are unsure where to find the PHP Error log, you can ask your hosts to provide it.

Viewing 4 replies - 1 through 4 (of 4 total)

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