Dear @webmastervfmz,
We are sorry to hear that you are facing issues.
It seems like you are facing a cache issue.
May we kindly ask you to purge your website cache using any available cache plugin and see if it helped.
Meanwhile, could you please send us the URL of the page where we can check the popup and the system information file.
You can retrieve the system info file from here:
How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
Regards,
Popup Builder Team
Dear @webmastervfmz,
Please kindly note that we cannot access our customers websites, as it is prohibited and not safe.
We would kindly ask you to edit your post here and remove your creds as according to the WP guidelines it is not allowed to give personal details, especially publicly.
We will try to investigate the issue with available info and will let you know in case of any updates.
Regards,
Popup Builder Team
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@webmastervfmz Over 2 hours ago you invited the entire world, every hacker and malcontent to log into your WordPress. I archived your post. These are not private forums and all data you post is shared on the Internet.
Had the plugin support accepted that and logged in, they would be banned from this site and possibly lose their plugin on this site. It is that serious. Never do that again.
Dear @webmastervfmz,
Unfortunately, your concern is still not clear for us.
May we know what you mean by saying –> Popup also shows on the backend?
Also, could you please send us a video where we can see the issue as we really want to help you with the issue.
Meanwhile, could you please resend the system info file once again. Sorry for the hassle.
How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
Regards,
Popup Builder Team
Hi,
I can see the PopUp in the WordPress Backend when I edit a post. Here is a video:
https://we.tl/t-A5TaW1W9jI
Here is the sysinfo https://we.tl/t-ZDaZKVbNAQ
Reagrds,
Kevin
Dear @webmastervfmz,
Thank you for the provided details.
Please note that we have forwarded the issue to the tech team for further investigation.
We will let you know once there is an update.
Once again please accept our apologies for any inconveniences.
Regards,
Popup Builder Team
