Disable phone # requirement option?

  • Resolved zanza321

    (@zanza321)


    8 years, 8 months ago

    I am getting a lot of customers who are getting their orders rejected by “wrong phone number” or “bad phone” even though its a valid phone number.

    USPS doesn’t require phone number for shipping, but WooCommerce Serviced plugin does require phone number, so it doesn’t make sense.

    There should be an option to disable phone number in shipping, since its not needed anyways by USPS. Maybe Canada post does, not sure but I am not in Canada.

    Few customs are getting very frustrated by this now, they can’t place the order, and the shipping plugin requires a phone number.

Viewing 6 replies - 1 through 6 (of 6 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    8 years, 8 months ago

    Hi there!

    Thank you for your feedback and suggestion for WooCommerce Services. I am checking with our team on this and will follow up with you here when I have more information.

    Melinda
    WooCommerce Happiness Engineer

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    8 years, 8 months ago

    Hello @zanza321!

    I’m sorry you’re experiencing issues with WooCommerce Services.

    I’ve attempted to reproduce the phone number issue and have been unsuccessful.

    Can you share more details about your store?

    * What version of WooCommerce are you using?
    * What version of WooCommerce Services are you using?
    * Which theme are you using?
    * What payment gateway are you using?

    It seems you had a compatibility issue with PayPal Express Checkout before – are you still using it? (Referencing: https://wordpress.org/support/topic/2-problemssugestions/)

    Thanks!

    Thread Starter zanza321

    (@zanza321)

    8 years, 7 months ago

    hello

    Its part of WooCommerce services, when you ship a package through the interface

    View post on imgur.com

    It requires a phone number for the shipping destination address, however USPS does not require a phone number for shipping label. So it seems like there is no reason for this requirement.

    This forces us to make phone number input mandatory for customer during WooCommerce checkout, so it has this information for shipping label. So, it seems like this is an extra step that is now needed for USPS shipping.

    Canada post may be different and required phone, but I do not know, I am in US and only use USPS.

    Thread Starter zanza321

    (@zanza321)

    8 years, 7 months ago

    I am using latest version of all software. My issue isn’t with WooCommerce rejecting customer phone, its with the shipping label interface requiring a phone number for near reason (at least in USA there is no need for it). This section should be optional, or a toggle option (I am not sure if Canada requires phone).

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    8 years, 7 months ago

    Hi @zanza321,

    Unfortunately the method we’re using behind the scenes to purchase USPS labels requires us to provide a phone number when doing so.

    Are you experiencing phone number validation errors, or are your customers?

    If you can take the time, please open a ticket here: https://woocommerce.com/my-account/create-a-ticket/ with the phone numbers and any relevant errors you or your customers are seeing. Please mention me (@jeffstieler) in the ticket.

    I’m recommending creating a ticket since phone numbers are sensitive and shouldn’t be posted here. Thanks!

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    8 years, 3 months ago

    Hello @zanza321,

    Thank you for the feedback you’ve given us while using WooCommerce Services.

    I just wanted to follow up on this issue – after some testing, we’ve decided to remove the phone number requirement.

    The latest version (1.11.0) of WooCommerce Services includes this change. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Disable phone # requirement option?’ is closed to new replies.