Disable new checkout experience

  • Resolved ximenavin

    (@ximenavin)


    2 years, 5 months ago

    I activated the new payment experience, but it doesn’t work the way I want it to. It takes a long time to load.
    I want to disable it but I can’t find the option.

    Could you help me?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    2 years, 5 months ago

    Hi @ximenavin

    Sorry to hear you’re having some trouble with the new payment experience. If you head to WooCommerce > Settings > Payments > Stripe you should see a checkbox labelled “New Checkout Experience” if you uncheck this box and select “Save Changes” does it disable as expected?

    Thread Starter ximenavin

    (@ximenavin)

    2 years, 5 months ago

    Hi! Thanks for your answer.

    In the new visual of the plugin, there isn’t a checkbox for the new experience! I just found the option clicking on the 3 dots next to the title Payment Methods.

    Image: https://ibb.co/Zm3YdQW

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    2 years, 5 months ago

    Hey again!

    To be extremely clear: You used the setting there in that menu you sent a screenshot of to disable the new payment experience like you were requesting, right?

    Thread Starter ximenavin

    (@ximenavin)

    2 years, 5 months ago

    Yes, that’s correct! I just wanted to mention it in case it happens to someone else.

    Thanks!

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    2 years, 5 months ago

    Hey @ximenavin,

    Thanks for clarifying for us you got the WooCommerce Payments payment method disabled.

    We’ll set this support topic as resolved. If you decide to try the plugin in the future and have any questions related to the free WooCommerce Payments plugin you can post those on the plugins support forum below.

    https://wordpress.org/support/plugin/woocommerce-payments/

Viewing 5 replies - 1 through 5 (of 5 total)
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