Different Currency at Signup

  • Resolved adrianleevm

    (@adrianleevm)


    8 years, 6 months ago

    I am running version 4.1.1. of this plugin on a live website. Initially, the product price was set in MYR (Malaysian Ringgit), then we changed it to USD. Everything looks fine until you click to “Signup”, the price shows USD but Total Price shows MYR.

    On the Account page, the currency is right. But when you click to view the invoice, the currency is wrong and the Description on the invoice shows an old description instead of the new one.

    Any help is much appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    8 years, 6 months ago

    Hello @adrianleevm,

    Everything looks fine until you click to “Signup”, the price shows USD but Total Price shows MYR.

    I just tested your site and Total Price shows in USD

    How can I replicate this issue there?

    Does USD shows for the invoices that were created after or before change of the currency?
    If it shows that for invoices before currency change it is expected behavior and its correct. If member payed 5 USD, then this is how much they paid. If you change currency, for them it will be still 5 USD not 21 MYR nor 5 MYR.
    All the new invoices should have new currency, but older will always show how much exactly they paid and in what currency.

    kind regards,
    Kasia

    Thread Starter adrianleevm

    (@adrianleevm)

    8 years, 6 months ago

    Hi Kasia,

    This is what it shows the invoice for new products after the change to USD.

    If you need access, let me know.

    Here is a screenshot for Signup – http://www.fuze-fitness.com/wp-content/uploads/2017/10/Membership2.jpg

    Here is a screenshot of the Invoice – http://www.fuze-fitness.com/wp-content/uploads/2017/10/Membership2-2.jpg

    Thank you.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    8 years, 6 months ago

    Hey @adrianleevm,

    Hope you’re well.

    I tried to replicate the issue but it works normally for my test site. I created a membership in MYR than tried to signup. Then changed the currency to USD and new signup is going over USD at invoice and signup page.

    So, can you give more information about your setup? For example, which membership type are you using? And are you using any add-on? Did you try plugin conflict test?

    Cheers,
    Oguz

    Thread Starter adrianleevm

    (@adrianleevm)

    8 years, 6 months ago

    Hello,
    I’ve figured out the issue as I was using an existing test account that had sales data with the old currency. Hence, the invoice showed MYR as it was referring to the original invoice.

    All new invoices subsequently shows the correct currency and amount.

    Sorry to have added to your workload, this was entirely my mistake.
    Thank you for your kind assistance.

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    8 years, 6 months ago

    Hey @adrianleevm,

    Hope you’re well.

    I am happy to hear that you solved the problem 🙂 You can always ask if you have any more question. Have a nice day!

    Cheers,
    Oguz

Viewing 5 replies - 1 through 5 (of 5 total)

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