Device targeting does not work | WordPress.org

Resolved samsonite818
(@samsonite818)

4 years, 11 months ago

I have tried everything to target just desktop for exit intent popup but it does not work. It targets all device. Obviously exit intent does not work on mobile but when you turn the screen off on the mobile phone and turn it back on, the popup appears even though no popups are configured for mobile devices.

Viewing 1 replies (of 1 total)

Sygnoos Support
(@sygnoossupport)

4 years, 11 months ago

Dear @samsonite818 ,

Thanks a lot for reporting.

May we ask you to connect us via Live Chat from here and send us the website URL where we can see the popup live along with the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Also, send us the link to the forum, so we can identify you easily.
We are asking this since it is not allowed to discuss the pro features in this forum.

Looking ahead to hearing from you soon.

Best,
Popup Builder Team

Viewing 1 replies (of 1 total)

The topic ‘Device targeting does not work’ is closed to new replies.

1 reply
2 participants
Last reply from: Sygnoos Support
Last activity: 4 years, 11 months ago
Status: resolved