Developer won’t share login credentials

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 7 months ago

    If you’re paying for hosting, contact your host and get the credentials to access the hosting control panel. Then, this article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://wordpress.org/support/article/resetting-your-password/

    Once you’re in PHPMYADMIN, the easiest thing to do is to reset the email for the current admin, then use the “forgot password” link to reset the password and take over that account.

    >> but I can’t find a way to contact WordPress about getting control of our site. <<

    Note that “wordpress” does not host your site. You’re using WordPress software on some hosting service.

    Thread Starter boccaccious

    (@boccaccious)

    5 years, 7 months ago

    Thank you! Contacting our host is the missing step. Thanks for helping a confused medievalist.

    hello_world

    (@jeorlieedang)

    5 years, 7 months ago

    Word of advice scan all your wp codes. He might have installed some backdoors.

Viewing 3 replies - 1 through 3 (of 3 total)

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