Developer Version Purchased, but Never Received

  • Resolved Allison B

    (@amb51289)


    1 year, 4 months ago

    Hi,
    I purchased the developer version of this plugin on 11/19/24 through your website. After purchasing I was never redirected to a link to download this upgraded version. I also never received an email with a link or license number for the upgraded version. I’ve sent two emails through your website contact form inquiring about this and also reached out directly to the @gmail.com address that was attached to our invoice. I’m getting very frustrated as this is delaying my project. Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author totalsoft

    (@totalsoft)

    1 year, 4 months ago

    Hello, dear Allison B.

    Thank you for contacting us. Our team is always ready to help you.

    Please, check your inbox and spam folders. We have sent you your purchase.

    Please contact us via this form for premium support. Our customer service specialists will always be happy to help you. For pro or commercial product support please contact us directly on our site.

    Customer satisfaction is our priority and we do our best to make your experience even better.

    Thank you very much.

    hipotv

    (@hipotv)

    1 year, 4 months ago

    I purchased the developer version of your plugin on November 28, 2024, through your website. However, I was not redirected to a download link for the updated version after completing the purchase. Additionally, I did not receive an email with a download link or license number.

    I have sent two inquiries via the contact form on your website and also reached out directly to the @gmail.com address listed on the invoice. Unfortunately, I have not received a response.

    This delay is causing significant frustration as it’s holding up my project. Could you please provide the necessary download link or license information as soon as possible?

    Thank you for your prompt attention to this matter.

Viewing 2 replies - 1 through 2 (of 2 total)

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