Depicter API not responding?

I maintain several sites in a large organization.

Starting this morning several sites’ WordPress Admin-side response slowed severely to 2 to 3 minutes to load each page, front-facing unaffected. On a DEV site, removed all plugins and readded back, identified source of issue as Depicter. (deactivate and returns to fine).

Query Monitor shows admin_init taking 121 seconds.

Error:
{“message”:”Request failed with status code 503″,”name”:”Error”,”response”:{“data”:{“errors”:[“Server error: GET https://wp-api.depicter.com/v1/core/announcements?category=promotions-wp-dash resulted in a 504 Gateway Timeout response:\nerror code: 504\n\n”]},”status”:503,”statusText”:”Service Unavailable”,”headers”:{“cache-control”:”no-cache, must-revalidate, max-age=0, no-store, private”,”content-length”:”184″,”content-security-policy”:”frame-ancestors ‘self’;, frame-ancestors ‘self'”,”content-type”:”application/json”,”date”:”Thu, 24 Sep 2026 19:19:03 GMT”,”expires”:”Wed, 11 Jan 1984 05:00:00 GMT”,”referrer-policy”:”strict-origin-when-cross-origin”,”server”:”Apache/2.4.68 (Debian)”,”strict-transport-security”:”max-age=157680000; includeSubDomains”,”x-content-type-options”:”nosniff, nosniff”,”x-frame-options”:”SAMEORIGIN, SAMEORIGIN”,”x-qm-overview-memory”:”24.9 MB”,”x-qm-overview-memory-usage”:”2.4% of 1,024 MB server limit”,”x-qm-overview-time-taken”:”120.6442″,”x-qm-overview-time-usage”:”12.1% of 1,000s limit”,”x-robots-tag”:”noindex”,”x-xss-protection”:”1; mode=block”},”config”:{“method”:”get”,”headers”:{“Accept”:”application/json, text/plain, /“,”X-DEPICTER-CSRF”:”516695d945″,”X-DEPICTER-CKEY”:”ab516f7b77dd1bfe85694745164aa48c”},”params”:{“action”:”depicter-info-promotion”},”baseURL”:”https://rhc-intranet.testweb.prv/wp-admin/admin-ajax.php”,”transformRequest”:[null],”transformResponse”:[null],”timeout”:150000,”xsrfCookieName”:”XSRF-TOKEN”,”xsrfHeaderName”:”X-XSRF-TOKEN”,”maxContentLength”:-1,”maxBodyLength”:-1,”transitional”:{“silentJSONParsing”:true,”forcedJSONParsing”:true,”clarifyTimeoutError”:false}},”request”:{}},”config”:{“method”:”get”,”headers”:{“Accept”:”application/json, text/plain, /“,”X-DEPICTER-CSRF”:”516695d945″,”X-DEPICTER-CKEY”:”ab516f7b77dd1bfe85694745164aa48c”},”params”:{“action”:”depicter-info-promotion”},”baseURL”:”https://rhc-intranet.testweb.prv/wp-admin/admin-ajax.php”,”transformRequest”:[null],”transformResponse”:[null],”timeout”:150000,”xsrfCookieName”:”XSRF-TOKEN”,”xsrfHeaderName”:”X-XSRF-TOKEN”,”maxContentLength”:-1,”maxBodyLength”:-1,”transitional”:{“silentJSONParsing”:true,”forcedJSONParsing”:true,”clarifyTimeoutError”:false}}}

Looks like whatever api check server, its trying to contact is down.

We have several paid licences, so I sent my email to open a ticket. But didn’t see anyone else reporting similar here, so thought I’d be the first.

• This topic was modified 1 week ago by epasquini. Reason: Removed n/a link