• hi,

    I was using filezilla to edit some files and I deleted my Plugin directory by accident. now I cannot use filezilla again because it keeps giving me this error. this is my company website but no one can remember who created it and who the host is or what are the login info are. Please help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator threadi

    (@threadi)

    You will definitely need a backup of the project to restore the plugin directory. Or at least access to the database to check what was installed.

    The best way to clarify this is via the hoster. Can you recognise this by the server you have to use for the FTP connection? You should also receive an invoice for the hosting. And you could also try to find out here: https://hostingchecker.com

    Thread Starter evanevoo

    (@evanevoo)

    i think it says godaddy is the host. I cannot restore as it probably wasn’t backed up. all plugin have been deleted.

    Moderator threadi

    (@threadi)

    Have you found your access to the Godaddy hosting area? If so, call the phpmyadmin there as described here: https://www.godaddy.com/help/open-phpmyadmin-24573.

    There you will find a database table called “options”, which is prefixed with your individual prefix. There is a data record with the “option_name” “active_plugins”. This has a value in which the plugins used should be recognisable. You can then simply reinstall these via the backend (but make sure you save this value first as it will be overwritten).

    If you need help with this or if this value is empty, please contact Godaddy support.

    Thread Starter evanevoo

    (@evanevoo)

    i just found out the it is hosted by websitewelcome. I cannot reach them for some reason

Viewing 4 replies - 1 through 4 (of 4 total)

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