• Resolved mansitkd

    (@mansitkd)


    I have woocommerce and the pixel is been installed from facebook platform, no php or html code installed on website excpet from woocommerce for facebook and woocommerce plugins.

    in 1 months i have tried everything from facebook, forcing api stuff, installing pixel with code etc… but i m not able to solve this problem.
    I contact facebook support and they told me that the problem is related with woo plugins.
    This is the error. Can you help me please, i m going crazy, thx T.T

    AddToCart Event Not Deduplicated
    You’re sending AddToCart events across the pixel and server connection, but they’re not deduplicated since you didn’t add an event_id parameter for this event. Without an event_id for this event, your AddToCart events will be counted twice since they cannot be deduplicated.
    This may cause problems with the attribution of your ad campaigns.

    `How to solve the problem
    To solve the problem you will need to use the solution below.
    Once you have resolved the issue in your website’s code, you can mark it as resolved. This will move the problem to the Previously Detected section. If the problem is detected again after 3 days, it will be moved to the In Progress section.
    Add an event_id parameter to your AddToCart event in your server payload. You can use the Payload Helper tool on the Facebook for Developers website to confirm that your payload has been configured correctly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there 👋

    It sounds like this issue is directly related to the Facebook for WooCommerce plugin.

    So in this case, I would like to recommend you to reach out to us regarding this specific issue on the following support forum:

    https://wordpress.org/support/plugin/facebook-for-woocommerce/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin.

    Cheers 🙂

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Esto significa que falta el parametro event_id a tu evento AddtoCart que corresponde al repositorio de eventos de tu API (no al de tu pixel) por lo que deberas generar una carga util en el Payload para despues enviarla mediante el Explorador de la API Graph al servidor y con esto completar los parametros de tu evento AddtoCart :),

Viewing 3 replies - 1 through 3 (of 3 total)

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