Support » Plugin: Visual Form Builder » Deceptive Developer

  • First I looked all the documentation over and then started to build the form. It was a long job application that took over an hour to do. As I built I had another tab open and was looking at the front to see how the form looked which was OK. After I finished the form I call the customer and he’s said that it only had a few fields. So I looked at another browser and sure enough only part of the form was there. So I looked again at the documenation and no mention of limited fields. Pro version said unlimited fields. So I spent a wasted 2 hours building and made a fool out of myself with my customer because this is how visual form builder does business. Yes I could just pay the 29 bucks but I would rather pay 50 to Ninja Forms because I need a file uploader than to pay vfb less because they are not honest. DO NOT USE THE PLUGIN. There are other things missing to like sending a confirmation email, thats probably more money. Ninja Forms has so much more for the free version. Never Again.

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  • Plugin Author Matthew Muro

    (@mmuro)

    There are no limits to either the free version or Pro. The only limits are related to your server. Most people who build long forms run into issues with the max_input_vars setting in PHP which needs to be increased in order to save all of the VFB field settings. Here’s our doc on Server Requirements with a giant yellow box on max_input_vars: https://docs.vfbpro.com/article/6-server-requirements.

    You are welcome to use whatever plugin you like. I’m tired of people leaving 1-star reviews as “revenge” because they think I’m some shady developer over here trying to steal $29 from people. If you honestly think that’s who I am, then I don’t want you as a customer — please use something else.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    @mmuro while I feel your pain here, and personally agree with it (seriously $29 isn’t that much to pay someone who developed such a large piece of software!), it’s not ‘revenge.’ Someone is allowed not to like the fact that you charge $29 for an add-on or a pro version. Please don’t flag these. This is someone’s opinion, and while it feels like a personal attack, it’s generally not. It’s just how someone feels, and I think it’s pretty clear they’re not mad at you, just taking it out on you.

    Which brings me to …

    @johncanham The only reason you ‘looked like a fool’ is because you failed to do the research first and the customer didn’t give you full specs on their requirements (which says much more about THEM than you). I strongly recommend you apologize to the customer and offer to do more prep-work in the future to ensure a specific plugin meets their needs, which includes requiring they give you the full specs before you dive into work 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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