Deactivating leaves blank space | WordPress.org

Resolved ontheroads
(@ontheroads)

7 years, 3 months ago

Good afternoon,

I have a question regarding deactivating Master Slider. I enjoyed the use of Master Slider very much, but I want to do a remake of my website. Now, after I deactivated Master Slider, the whole of my homepage is not working anymore: only blank space without a notice of any kind. The version of Master Slider is 3.4.1. WordPress version is 4.9.9. Could this be a bug of some kind? And what can I do to fix the problem?

Thank you in advance

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Contributor averta support
(@averta_support)

7 years, 3 months ago

Hi,

Thank you for choosing Master Slider.

Could you please provide me with the link of your website?

Looking forward to hearing from you.

Best,

Thread Starter ontheroads
(@ontheroads)

7 years, 3 months ago

Hi Averta,

Thanks for the reply.

My link is: http://www.ontheroads.nl.
Master Slider is activated at the moment.

A bit more info: when MS is in deactivation mode, only the homepage is not working; the rest of the website is.

Plugin Contributor averta support
(@averta_support)

7 years, 2 months ago

Hi again,

Please create a new ticket on our own forum. Our support staff are there to give you effectual and prompt assistance:

http://support.averta.net/en/item/master-slider-wordpress-free/

If you need any further information, please let me know.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: averta support
Last activity: 7 years, 2 months ago
Status: resolved