Database error in step one

  • Resolved jayhova4x4

    (@jayhova4x4)


    8 years ago

    After uploading the 2 files to the www directory of my new GoDaddy hosted domain, I navigated to http://www.example.com/installer.php. After clicking next the app runs for a minute and then I get

    Server Code: 500
    Status: Internal Server Error
    Response:
    Error establishing a database connection

    This is a fresh hosting account (Economy). I never get out of step one. I’m a total newbie here and have no clue how to make this work.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Cory Lamle

    (@corylamleorg)

    8 years ago

    Hey @jayhova4x4,

    What is the size of your archive.zip file? On GoDaddy economy, anything over 70MB can run it issues pretty easily. GoDaddy implements a high level of server throttling on their lower-end options…

    Thanks~

    Thread Starter jayhova4x4

    (@jayhova4x4)

    8 years ago

    As it happens my zip file is 91 MB. Is there anything I can do to get this working?
    Thank you for your timely response

    • This reply was modified 8 years ago by jayhova4x4.
    Cory Lamle

    (@corylamleorg)

    8 years ago

    You might try a two-part install, it is a work-around for some of the budget host limitations. Details of the process can be found here:

        – Two-Part Install
        – https://snapcreek.com/duplicator/docs/quick-start#quick-060-q

    piccoli

    (@piccoli)

    7 years, 12 months ago

    I try make first Step of migration apear this:

    Scan Error
    Please try again!
    Server Status: 500 -Internal Server Error
    Error Message:
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at admin@rnaimports.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Cory Lamle

    (@corylamleorg)

    7 years, 12 months ago

    Hey @piccoli,

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

        – How do I handle “Internal Server 500” messages?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-030-q

    Hope this helps~

Viewing 5 replies - 1 through 5 (of 5 total)

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