Database error

  • Resolved dddean

    (@dddean)


    2 days, 14 hours ago

    I’m seeing the following error. The first occurance is on 10/11/26 with the latest happening today. — [11-Oct-2026 04:13:49 UTC] WordPress database error MySQL server has gone away for query SELECT wp_posts.ID FROM wp_posts INNER JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) INNER JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id ) INNER JOIN wp_postmeta AS mt2 ON ( wp_posts.ID = mt2.post_id ) WHERE 1=1 AND wp_posts.ID NOT IN (12914,12915,12916,12917) AND ( wp_postmeta.meta_key = ‘eventin_ticket_holds’ OR mt1.meta_key = ‘pending_seats’ OR ( mt2.meta_key = ‘etn_ticket_variations’ AND mt2.meta_value LIKE ‘%\”pending\”%’ ) ) AND wp_posts.post_type = ‘etn’ AND ((wp_posts.post_status <> ‘trash’ AND wp_posts.post_status <> ‘auto-draft’ AND wp_posts.post_status <> ‘flamingo-spam’)) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC made by do_action_ref_array(‘eventin_release_pending_seats_and_tickets’), WP_Hook->do_action, WP_Hook->apply_filters, Eventin\Order\OrderTicket->eventin_release_pending_seats_and_tickets, get_posts, WP_Query->query, WP_Query->get_posts

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  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    2 days, 14 hours ago

    Hi @dddean,

    Thank you for sharing the issue with us. Could you please let us know how this issue occurs on your site? Specifically, at which step or while performing which action do you encounter it?

    If possible, please share a screenshot or any additional details that could help us reproduce the issue on our end. This will help our development team investigate and work toward a solution as soon as possible.

    Thanks for your cooperation!

    Best regards,
    M Mahbub

    Thread Starter dddean

    (@dddean)

    2 days, 13 hours ago

    I was trying to login to the site and it gave me the server has timed out error. When I checked the logs I found the error. We use Eventin just for displaying events. We don’t use any of the advanced options like ticketing or payment.

    Since I posting this support ticket I upgraded from 4.1.28 to 4.1.29 and it seems to be running better. The WordFence plugin shows a list of scheduled cron job and I noticed that eventin_release_pending_seats_and_tickets has since executed without causing the timeout issue. Were there changes in 4.1.29 that would have fixed the issue?

    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    3 hours, 51 minutes ago

    Hi @dddean,

    We’re sorry for the inconvenience you experienced earlier.

    After you reported the issue, we fixed it in our latest update (4.1.29). The issue should no longer occur, and everything should now run smoothly.

    Thank you for reporting this and helping us make Eventin better. We truly appreciate your continued support!

    Best

    M Mahbub

Viewing 3 replies - 1 through 3 (of 3 total)

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