Support » Installing WordPress » Database Connection problems

  • Resolved slimboyfat


    I’ve just installed WordPress on my site hosted by CrystalTech, and setup a MySQL DB to host it…. I can’t get install.php to run correctly, I get the following error:

    We were able to connect to the database server (which means your username and password is okay) but not able to select the “DBName” database.

    Are you sure it exists?
    On some systems the name of your database is prefixed with your username, so it would be like username_wordpress. Could that be the problem?

    I’ve tried numerous options for the db name and hostname etc. but I get the same error whatever I do…. can anyone help?

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  • Mark (podz)


    Support Maven

    The database you have created, and the name you have entered are not connected – hence the error.

    You need to use the webhosting panel to make that connection.

    If you use cpanel / vdeck or plesk, information is here:
    If not, post back ?

    I’ve got a username and password setup and included in wp-config.php – I’m using the CrystalTech management tools / control panel so it looks a bit different to cpanel / plesk / vdesk

    As far as I can see it’s all configured like it would be if I used one of these tools – but I can’t be 100% sure.

    Any other ideas?


    When you’ve created your DB in the CrystalTech Control Panel, return to the “MySQL Admin” which lists the info about your DBs. The second column contains something like “” where “xx” is a number. This is the name of the DB server that you need to configure as the DB_HOST in the wp-config.php file.

    Works for me – hope it does for you too…


Viewing 3 replies - 1 through 3 (of 3 total)
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