Hi!
thanks for your quick reply.
I’ve mounted a staging website, disabled all plugins and experimented a default theme. Unfortunately the problem persists.
In the main site, i’ve copy the info you asked for:
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### WordPress Environment ###
WordPress address (URL): https://www.saltadacaixa.pt
Site address (URL): https://www.saltadacaixa.pt
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: pt_PT
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.9.2
WC Database Prefix: wps3_
Tamanho total da base de dados: 8.35MB
Tamanho dos dados da base de dados: 7.72MB
Tamanho do índice da base de dados: 0.63MB
wps3_woocommerce_sessions: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_api_keys: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_attribute_taxonomies: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_downloadable_product_permissions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_order_items: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_order_itemmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_tax_rates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_tax_rate_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_shipping_zones: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_shipping_zone_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_shipping_zone_methods: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_payment_tokens: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_payment_tokenmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_woocommerce_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_actionscheduler_actions: Dados: 0.04MB + Índice: 0.03MB + Engine MyISAM
wps3_actionscheduler_claims: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_actionscheduler_groups: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_actionscheduler_logs: Dados: 0.02MB + Índice: 0.02MB + Engine MyISAM
wps3_cartflows_ca_email_history: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_cartflows_ca_email_templates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_cartflows_ca_email_templates_meta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_cli_scripts: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_commentmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_comments: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_loginizer_logs: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_mycred_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_options: Dados: 3.94MB + Índice: 0.09MB + Engine MyISAM
wps3_postmeta: Dados: 3.19MB + Índice: 0.17MB + Engine MyISAM
wps3_posts: Dados: 0.36MB + Índice: 0.05MB + Engine MyISAM
wps3_termmeta: Dados: 0.01MB + Índice: 0.02MB + Engine MyISAM
wps3_terms: Dados: 0.01MB + Índice: 0.03MB + Engine MyISAM
wps3_term_relationships: Dados: 0.02MB + Índice: 0.04MB + Engine MyISAM
wps3_term_taxonomy: Dados: 0.01MB + Índice: 0.01MB + Engine MyISAM
wps3_tinvwl_analytics: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_tinvwl_items: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_tinvwl_lists: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_tm_taskmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_tm_tasks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_usermeta: Dados: 0.03MB + Índice: 0.02MB + Engine MyISAM
wps3_users: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_admin_notes: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_admin_note_actions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_category_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_customer_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_download_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_order_coupon_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_order_product_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_order_stats: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_order_tax_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_product_meta_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_reserved_stock: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wc_tax_rate_classes: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_wc_webhooks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wpforms_tasks_meta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wpf_filters: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wps3_wpf_modules: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wpf_modules_type: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_wpf_usage_stat: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_yith_wcwl: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_yith_wcwl_lists: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_yoast_indexable: Dados: 0.06MB + Índice: 0.03MB + Engine MyISAM
wps3_yoast_indexable_hierarchy: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_yoast_migrations: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wps3_yoast_primary_term: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wps3_yoast_seo_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
### Post Type Counts ###
acf-field: 6
acf-field-group: 1
astra_adv_header: 3
attachment: 129
custom_css: 6
customize_changeset: 67
elementor_library: 4
elementor-hf: 1
nav_menu_item: 11
oembed_cache: 2
page: 13
post: 2
product: 64
revision: 182
shop_coupon: 1
shop_order: 1
wpforms: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (19) ###
Advanced Custom Fields: por Elliot Condon – 5.9.4
AJAX Search for WooCommerce: por Damian Góra – 1.8.1
Astra Pro: por Brainstorm Force – 3.0.1
Astra Widgets: por Brainstorm Force – 1.2.7
GDPR Cookie Consent: por WebToffee – 1.9.5
Custom Fonts: por Brainstorm Force – 1.2.6
Elementor Pro: por Elementor.com – 3.0.10
Elementor: por Elementor.com – 3.1.1
Essential Addons for Elementor: por WPDeveloper – 4.4.1
Flying Pages by WP Speed Matters: por Gijo Varghese – 2.4.2
Loco Translate: por Tim Whitlock – 2.5.0
Loginizer: por Softaculous – 1.6.6
Points and Rewards for WooCommerce: por MakeWebBetter – 1.0.11
TI WooCommerce Wishlist: por TemplateInvaders – 1.22.1
WooCommerce Product Filter by WooBeWoo: por WooBeWoo – 1.4.3
WooCommerce: por Automattic – 4.9.2
WP Force SSL: por WebFactory Ltd – 1.57
WP-Optimize – Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.1.6
WPForms Lite: por WPForms – 1.6.4.1
### Inactive Plugins (7) ###
Async JavaScript: por Frank Goossens (futtta) – 2.20.12.09
Decorator – WooCommerce Email Customizer: por WebToffee – 1.0.9
Duplicator: por Snap Creek – 1.3.40.1
FluentSMTP: por FluentSMTP & WPManageNinja Team – 1.0.1
Kadence WooCommerce Email Designer: por Kadence WP – 1.4.4
Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.4
Yoast SEO: por Team Yoast – 15.7
### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Página da Loja: #30 – /loja/
Carrinho: #31 – /carrinho/
Finalizar compras: #3224 – /checkout/
Minha conta: #33 – /minha-conta/
Termos e condições: ❌ Página não definida
### Theme ###
Name: Salta Theme
Version: 1.0.0
Author URL: https://www.saltadacaixa.pt
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.0.2
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ✔
### Templates ###
Overrides: –
### TI WooCommerce Wishlist Templates ###
Overrides: –
### Action Scheduler ###
Cancelada: 1
Oldest: 2021-01-05 19:29:16 +0000
Newest: 2021-01-05 19:29:16 +0000
Concluída: 139
Oldest: 2021-01-19 12:36:28 +0000
Newest: 2021-01-31 23:15:05 +0000
Pendente: 3
Oldest: 2021-02-01 15:33:11 +0000
Newest: 2021-02-06 16:23:46 +0000
thx for you help. 🙂