Are there any icons down the left side of the Dashboard, or just nothing?
If they’re just icons, the one at the bottom will be an arrow, click that to expand the menu.
If it’s just nothing, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Hi James,
On the left hand side there are four items : Dashboard, Jetpack, Profile, Collapse Menu. I tried clicking on each but the old admin menu seems to have disappeared.
Thanks
Surabhi
Oh, that sounds like you aren’t logged in as an Administrator. Do you have any other accounts on the site? If so, try those.
If you don’t have any other accounts on the site, and if you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in your hosting account’s control panel), go to the wp_users table and find the row for your user_login. Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id. Set the value of this row to:
a:1:{s:13:"administrator";b:1;}
Hi James
at the moment the capabilities field shows this value :
a:1:{s:10:”subscriber”;b:1;}
so just to confirm i should change the 10 to 13?
my phpmyadmin is showing four databases for some reason and they are all named with the prefix of my domain name so i cant tell which one is for my site exactly, should i just go into each one’s wp usermeta table and change the capabilities as above?
its odd I used to be able to login just fine and see my admin dashboard
Thanks
Surabhi
Yes, it should be 13, not 10.
You can see which database is correct by comparing to the database credentials in your wp-config.php file.
Sorry, where do i find the wp-config.php file please!
You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and it’s most likely in the same directory as the wp-login.php file.
Hi James, i was able to get this fixed via bluehost support. it was as you said my admin rights had been changed for some reason. Thanks again for your help!
