Damaged File

  • Resolved bethimc

    (@bethimc)


    3 years, 10 months ago

    Hello,

    This is an identical issue to one posted about 3 months ago, but there was no resolution.

    Acrobat files, mostly from older uploads, are giving us an error message that states:

    Adobe Acrobat could not open ‘160621.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)

    The link to the file is https://[domain.org]/wp-content/dlm_uploads/2016/07/16021.pdf.

    When I download the file directly from the server using FTP, the file is fine.

    I am unable to provide direct links as this is a password protected website with sensitive information. You must be logged in to download these files.

    We have seen this issue before — a LOT — and this site has over 3500 files and I can’t keep fixing them all every time. Right now, about half are broken — everything from mid 2016 back to the start in 2013.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • beatrice12

    (@beatrice12)

    3 years, 10 months ago

    Hello @bethimc,

    Thanks for reaching out to us!

    Can you please send us a link and one of your Adobe files so we can take a look. If you do no want to share it here please send it through our contact form here.

    Warm regards,
    Beatrice.

    Thread Starter bethimc

    (@bethimc)

    3 years, 10 months ago

    Hello @beatrice12,

    I am asking permission from my client to grant you temporary access to their member area. and will contact you via the contact form once I have an answer from them.

    Beth

Viewing 2 replies - 1 through 2 (of 2 total)

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