Customizer Menu Critical Error

  • Trynda E. Adair

    (@tryndaadair)


    1 week, 2 days ago

    When trying to access the customizer the following message is displayed:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.“

    Not sure if this is related to recent customizer changes with version 5.4.4 and 5.4.7

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Popcorn Jedi

    (@max1138)

    1 week, 2 days ago

    It’s a Memory issue.

    It could be Newsup (I’ve had the same issue with Newsup Pro) or even a Plugin you’re using.

    Best contact your hosts, see if they can increase your Memory limit.

    Thread Starter Trynda E. Adair

    (@tryndaadair)

    1 week, 2 days ago

    I’d rather find and address the root cause than throwing more memory at a problem.

    I’m not using the pro plugin and didn’t encounter the issue until after updating the theme, which is why I’m thinking it’s related to the theme itself.

    We don’t have many, but I’ll try disabling what plugins we have tied to the customizer and see if that narrows things down further.

    Popcorn Jedi

    (@max1138)

    1 week, 2 days ago

    Just letting you know that the memory solution is the solution I was given and unfortunately, with Newsup Pro it still happens occasionally. I WAS going to go back to the Free version of Newsup but hearing it has started to happen on that one too, well, makes me nervous to change.

    I hope you get it sorted.

    Michael

    (@abramgauri47)

    1 week, 1 day ago

    Hi @tryndaadair

    Apology for the inconvenience

    We have fixed this, please go to the link below and download the latest version for Newsup.

    ​https://downloads.wordpress.org/theme/newsup.5.4.8.zip?nostats=1

    If there is any confusion, let us know

    Thanks & Regards

    Popcorn Jedi

    (@max1138)

    1 week, 1 day ago

    Ooh, that sounds promising!

    🙂

    Thread Starter Trynda E. Adair

    (@tryndaadair)

    1 week ago

    @abramgauri47 Just updated the theme and the customizer menu looks to be working now. Thank you for the assistance!

Viewing 6 replies - 1 through 6 (of 6 total)

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