customization impossible

  • colette6114

    (@colette6114)


    1 week ago

    Bonjour, depuis quelques jours le bandeau de l’en-tête de mon site et le bandeau du menu sont beaucoup plus grand qu’habituellement et je ne peux pas personnaliser pour essayer de retrouver leurs taille normales. un message d’erreur apparait indiquant que je dois réessayer. Que se passe t-il. Merci pour votre aide

    traduction : Hello, for the past few days the header banner and menu banner on my website have been much larger than usual, and I can’t customize them to their normal size. An error message appears telling me to try again. What’s going on? Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shahin

    (@skalanter)

    6 days, 11 hours ago

    Hello @colette6114,

    Thank you for reaching out.

    I fully examined the issue you have raised on this post and could not see it on my end.
    Also I saw no issue on your website: https://postimg.cc/5Xr7Dgvk.

    It seems it’s a cache issue, if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, in Elementor, please don’t forget to click on the regenerate all assets file and data in Elementor > Tools, and finally use hard-refreshing keys and recheck the issue. To refresh the page, please follow the steps explained in these links:
    https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/
    https://www.usmobile.com/blog/how-to-do-a-hard-refresh-on-your-browser/

    To clear cookies, use this icon: https://postimg.cc/0rtp7SS9.

    Summary:
    Win: Ctrl+Shift+R
    Mac: Shift+Command+R

    Please recheck your issue and keep us posted.

    I hope it helps,
    Best Regards

    Thread Starter colette6114

    (@colette6114)

    6 days, 11 hours ago

    Bonjour, je viens de réparer..; (je ne sais pas commennt j’ai fait ?! mais à force de chercher (un message abspath apparaissait et je l’ai réparé dans config. et tout est revenu à la normale.
    Merci de m’avoir répondu. Je garde votre message si cela recommençait.

    TRADUCTION

    Hello, I just fixed it… (I don’t know how I did it?! But after searching for a while, an “abspath” message appeared, and I fixed it in the configuration, and everything is back to normal.) Thank you for your reply. I’ll keep your message in case it happens again.

    Shahin

    (@skalanter)

    4 days, 11 hours ago

    Hi @colette6114,

    Thank you for the update,
    I’m glad it is fixed.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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