Hello @paddletroke
Unfortunately, it’s hard to say exactly what caused this error just from the image. Do you happen to have the log files from that day? Since the screenshot includes a date, you can try matching it with your logs, assuming you had the Logging feature enabled in the plugin settings.
You can enable this feature from the “Connection” tab in your PayPal Payments plugin settings. Once Logging is turned on, every transaction will generate a log entry. Please note that if logging wasn’t enabled before the issue occurred, there won’t be any previous records available. In that case, you may need to reproduce the issue (for example, by attempting another refund or test payment) to generate new logs.
To retrieve the logs, go to:
WooCommerce > Status > Logs, then select the most recent file starting with “woocommerce-paypal-payments” and matching the date of the failed order.
Please upload the relevant log content to our PrivateBin and send us the link, so we can review the case in detail and assist you further.
Looking forward to your feedback.
Kind Regards,
Krystian
Hello @paddletroke
Since we have not received any further communication from you, we are assuming that your issue has been resolved.
Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.
Kind regards,
Krystian
