Hello, A customer phoned to say he is blocked from the website by antispam/security, it shows a 3sec countdown or something that loops, and he cant do anything.
Is there a setting I need to relax to allow him access, I couldnt find him blocked in cleantalk logs though.
The page I need help with: [log in to see the link]
The countdown is the SpamFireWall checking page. Normally, a legitimate visitor should be redirected to the website automatically after 3 seconds.
We can see that your Anti-Spam plugin is a bit outdated. Please update the plugin to the latest available version.
Kindly ask the affected visitor to check that JavaScript and cookies are enabled in their browser and try again in another browser or private/incognito mode.
The customer tried again today after the updates and got this message, but the link didnt work, he then tried a different browser and it worked,
Another customer just phoned with the same problem, and when I went to place the order for him, I received the same screen as well, the IP address was exactly the same for the first customer as it was for me, and after adding it to the allow list it didnt help.
