Custom Post Type Notification Not Sending

  • Resolved dcosenti

    (@dcosenti)


    7 years, 6 months ago

    Hi,

    First off, great plugin. I’m excited to purchase a few of the add-ons you have. There is a minor issue I would need resolved.

    BNFW notifications for Admin, Transaction, Post and Page notifications are working just fine, but notifications are not being sent out for Custom Post Type. Email Log plugin doesn’t show custom post types either.

    The Custom Post Types (“Job” and “Resume) are from my theme installed. I’ve contacted the theme owner to see if there’s anything in his code that might be preventing BNFW from sending custom post type notifications.

    Let me know if there’s any insight you can provide on your end.

    https://www.therapytent.com/

    Thanks,
    David

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jack – BNFW

    (@voltronik)

    7 years, 6 months ago

    Hi @dcosenti,
    Thanks for your message.

    I’ve sometimes come across this and this has usually been resolved by installing an SMTP plugin, such as Post SMTP. Not sure why exactly but it seems to work.

    Please try this and let me know how you get on.

    Plugin Author Jack – BNFW

    (@voltronik)

    7 years, 5 months ago

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

    lipskas

    (@lipskas)

    7 years, 5 months ago

    Installed BNFW today, and have exactly the same issue.

    Running WP 5.0.2 with latest version of BBPress. Plugin detects and displays custom post types from BBPress (Forum/Topic/Reply) properly and allows me to create notifications for them.

    However, notifications are not triggered. I mean that not only I don’t receive emails, but BNFW doesn’t even try to send emails when new custom post is published.

    I know it’s not a problem with mail server because I run a dedicated server and I have real-time root access to mail logs. When I keep publishing these custom post types on my sites, BNFW doesn’t even try to execute mail function.

    I also installed Post SMTP, and it’s the same – no emails, Post SMTP log is absolutely empty. All the test emails from BNFW come fine, which confirms the issue is not mailer. The issue is related to BNFW and/or custom post types…

    P.S. Just did more tests, and notifications work perfectly for “normal” posts/pages.

    • This reply was modified 7 years, 5 months ago by lipskas.
    Plugin Author Jack – BNFW

    (@voltronik)

    7 years, 5 months ago

    Hi @lipskas,
    bbPress works quite differently and although is registered as a custom post type, doesn’t operate exactly like one which is probably where you’re seeing issues. Full support for bbPress will come at a later date as an add-on.

    lipskas

    (@lipskas)

    7 years, 5 months ago

    Thanks for the update. I did even more test, and found that BBpress support works a little.

    If I create notification for “New Forum Published”, plugin properly sends notifications once new forum is published. However, it’s not the case for topics/replies.

    Plugin Author Jack – BNFW

    (@voltronik)

    7 years, 5 months ago

    Thanks @lipskas.
    That sounds familiar. I think that’s been reported before.

Viewing 6 replies - 1 through 6 (of 6 total)

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