Hi @danielastron,
Thank you so much for the screenshots, that will make our life so much easier in trying to recreate the issue. You are my hero!
We will look into this and get back to you if we can recreate it.
However, while we are looking, we got this solution from another user, I don’t think it will fix it in this case, but might be worth checking out:
“OK – I believe I’ve solved the mystery.
The problems I was experiencing is due to the ‘global/default’ formatting. So when you create a custom template from Elementor you have to select a font, style, size and you can’t leave it on ‘default’ – Even if the template was created in the same WordPress build.”
We will let you know if we can recreate the issue.
Thanks
Hello @videousermanuals, thanks for the fast reply.
I’ve tried to edit everything manually, avoiding default global style from Elementor.
https://prnt.sc/11r9b0y
Live Results:
https://prnt.sc/11r9dyl
Hi @danielastron,
Thanks for getting back to us with more screenshots.
We have tried to recreate the issue, and are actually struggling to do so.
Can you please try one thing for us?
Can you please save it as a new Elementor template.
Then in White Label CMS assign the dashboard to the new template.
Let us know if that helps at all.
Thanks
Hi @danielastron
We have put together a video to explain what we meant.
We think this recreates the issue you are talking about it and provides a solution:
https://d.pr/v/if0d1B
However, if it doesn’t please let us know and we can investigate further.
Hi @danielastron
Hope you are all well.
As we have not heard back from you, hopefully, the video provided the solution.
I am going to mark this ticket as resolved.
Thanks
Helo @videousermanuals , sorry for long time with no response.
I’ve done what you told, and it worked. I had to change the color in a minimum way from the default color, and put a manual style in everything. Every little change you have to create a new template and assign it again in CMS menu.
Thanks for the solution. I’ll keep on for further updates with this feature turn to work again as it did before, when we could use default styles and everything worked as well.